In this case, after a set period of time, you can try your pattern again, and should be able to regain access to your device. This is because the device will lock itself after 20 failed pattern attempts. As a security measure, it will then request your Google ID and Password. If the login information you are entering is not accepted by your device, you can use your computer or another device to connect to the Google Account Recovery tool, and reset your password there. For this to work, your phone will need to be connected to the internet, either though Wi-Fi, or your phone's data plan.

If you have a Samsung device, there is an option to unlock your screen remotely via Samsung's free, Find My Mobile service. You'll need to have an account created beforehand of course.
If you have something other than a Samsung device, your manufacturer may have a similar service in place, you'll have to check their website. If, however, you're running an older version of Android, like KitKat or lower, you may be able to unlock your screen with your Google Account. For those of you running anything above Android 5.0, the only option beyond a custom recovery solution (setup prior to being locked out) or paid third-party software, is performing a hard or factory reset. Please remember that if you do perform a factory reset, you will lose all your data.

Typically when a mobile device is locked, it wants the original e-mail account name and password it was setup with. If you can log into your account at https://mail.google.com/ that’s good, but it doesn’t guarantee it’s the same account the phone is using or the original password used. If you don’t remember the username and the account was properly setup at creation time, you can recover the name using "I forgot my username" here: http://support.google.com/mail/bin/answer.py?hl=en&answer=46346 And here’s a trick to recover an account name on an Android device:
https://productforums.google.com/d/topic/gmail/ydNElvUjJVU/discussion If you have the username, the following will help with the process to recover the account by resetting the password: http://gmailaccountrecovery.blogspot.com/ BUT... A recovered account won't have the original password which is what the device needs to be unlocked. In that case the device will probably need to have a factory reset done (read the owner’s manual for instructions) and then setup again with an e-mail account (be sure to write the information down this time). If it's setup with the recovered e-mail account, any purchased apps and synced data should be restored. If a new account needs to be created, all previous information will be lost.

To find this feature, first enter an incorrect pattern or PIN five times at the lock screen. You'll see a “Forgot pattern,” “forgot PIN,” or “forgot password” button appear. Tap it. You'll be prompted to enter the username and password of the Google account associated with your Android device.

To find this feature, first enter an incorrect pattern or PIN five times at the lock screen. You'll see a “Forgot pattern,” “forgot PIN,” or “forgot password” button appear. Tap it. You'll be prompted to enter the username and password of the Google account associated with your Android device.

The best way to check is to dial *#06#, or else there are other ways to check also like, go to your device “Settings” menu and look. for "General" or "About." Your IMEI number. should be listed there. Under the device battery or on the back of the. device, locate the label that looks like the. one below

If a simple restart of your phone hasn’t worked, the next thing to do is to check the SIM card. Switch the phone off again and remove your SIM card. Check the SIM slot and the card itself to make sure there are no obvious lumps of dust, then pop it back in and turn the phone on.

This makes sure the SIM card hadn’t been knocked out of place and there's no debris in the way. If your phone still won’t connect to mobile internet, it’s time to try something more technical. The APN settings are what the SIM card uses to sign in to your network’s mobile data signal. So now you’ll need to check that everything’s exactly right. Follow the links below to find out how to check and set the APN settings for your network.

Make sure that you triple check the password you entered while trying to connect to it. In any case check and make sure that your connecting to the correct network. You should be able to see whether your Wi-Fi is turned on or not. If it’s not, then turn it on. If this setting is enabled then you’re probably having more problems than just no Wi-Fi connection, but still check this setting on the phone and make sure that Airplane Mode is NOT on.

Starting to get tricky… for this issue chances are it’s your router or modem, if you didn’t restart it in the previous step then go ahead and do so. Unplug the power cable count to 15 and plug it back in. If it’s still connecting but not using the internet then power cycle the phone itself, turn it off and then turn it back on.

Set the lock slider to locked or unlocked. The down position will enable write-protection, locking the card. The up position will unlock the card, enabling you to save and erase data on the card. Settings.

Open your Apps list and find the Settings icon, then tap on it. Scroll down the Settings list until you find Storage. ... Scroll down to the bottom of the Storage list to see your SD card options. ... Confirm you want to wipe your memory card by pressing the Erase SD card or Format SD card button.

Please make sure the charger/cable is properly connected to the outlet and the device. Try a different charger/cable or power source if possible. If the issue persists, please contact our support team.

Please note that long term use of a third-party charger may damage the device and could void your warranty.

When connecting a phone to a computer a manager application is generally loaded to help with the interaction of the phone and the computer and photos can be easily downloaded to the application and you do have a choice as to where they are downloaded to. It's comparable to when you connect a camera to the computer and Windows will give you options to transfer.

The best way is to connect the two phones by blue tooth and do a file transfer between phones. Incase need any other way, so you can look for related software’s available on internet like ShareIt which are not recommended but useful.

If you want to use your phone to connect other devices to the internet you can but you will be using your data plan to do so. Mobile Hot Spot- connects other phones, tablets and laptops to the internet through your phone. Contacting your cell service provider is necessary to set this up.

For the best results, use the USB cable that shipped with your phone, connecting the wider end to your PC and the smaller plug to the charging port on your phone. Next, on your Android device, open Settings > Wireless & networks > More and find Tethering & portable hotspot. Here, checks the USB tethering option.

Tethered modem- you can use this option to connect a laptop or computer to the internet and can be used to connect to your wireless router so that your network can have the devices connected to it have access to the internet. Contacting your cell service provider is necessary to set this up. Wireless router- You can set your phone up as a wireless router and have all your home devices connected to the internet. Contacting your cell service provider is necessary to set this up. All of these options will affect your data plan and will be up to you if that's what you want to do.

The steps for checking your version vary depending on your device (sometimes depending on your version, believe it or not!). Below are general instructions that should work for most Android devices.

Open your device's settings.
Look for an option that says About Device, About Phone, or something similar.
Find your Android version on the list of specifications.

The most recent compatible version will be sent to your device automatically whenever there's an update or new release. All you have to do is accept, and your device will take care of the rest. If you have an older phone or tablet, you may not be able to upgrade to the latest version.

Sometimes the differences are purely cosmetic; sometimes they can affect your device in more important ways. Below are just a few examples of things that might be different from version to version:

  • Icons, screen layout, and other visual elements
  • New apps or features
  • Changes to existing features
  • "Hidden" improvements that may boost your device's performance

All OnePlus phones are not Ingress Protection (IP) certified for water and dust resistance. However, we have designed each device to hold up to day-to-day environmental factors. Using your device in light rain or with wet hands sd not damage your phone, provided that water exposure is kept to a minimum.

However, please be aware that your warranty may be void if liquid damage indicators inside your OnePlus device are triggered.

Please note that if you have two SIM cards inserted in your OnePlus 2, OnePlus X, OnePlus 3/3T or OnePlus 5 device, only one SIM will connect to a 3G/4G network.

The other SIM card will only be able to make phone calls and send and receive text messages. If the SIM card cannot be detected, please try switching the SIM card from SIM slot 1 to SIM slot 2. Please configure the APN setting with yout network provider or try a different SIM card if possible.

Please make sure the charger/cable is properly connected to the outlet and the device. Try a different charger/cable or power source if possible. If the issue persists, please contact our support team.

Please note that long term use of a third-party charger may damage the device and could void your warranty.

Please register all sides of your finger while adding your fingerprint. Make sure there is no liquid or other material between the sensor and finger when trying to unlock the device. Wipe the scanner with a clean cloth regularly.

Try pressing firmly and, if that doesn’t work, try pressing very lightly. Press the power button for 10-15 seconds to restart the device. Try the fingerprint scanner again when your phone turns back on.

Make sure your device is up-to-date. Delete all the fingerprints and register them again.

Signing in to your OnePlus official website will be required when purchasing from our store or posting on our official forums.

You can either sign up for a OnePlus account via your email address or sign in with your Facebook or Google account.

The technical process of rooting or unlocking the bootloader does not void the warranty of a OnePlus device. However, we strongly suggest for you to only root or unlock the bootloader of your OnePlus device if you are confident in your understanding of the risks involved.

By accessing resources regularly unavailable to the software, you may damage your hardware during or after the procedure. Such damage is not covered under warranty. In warranty handling, we will first need to verify that any faulty behavior is unrelated to rooting / unlocking.

The technical process of rooting or unlocking the bootloader does not void the warranty of a OnePlus device. However, we strongly suggest for you to only root or unlock the bootloader of your OnePlus device if you are confident in your understanding of the risks involved.

By accessing resources regularly unavailable to the software, you may damage your hardware during or after the procedure. Such damage is not covered under warranty. In warranty handling, we will first need to verify that any faulty behavior is unrelated to rooting / unlocking.